British Gas customers to receive up to £112m over prepayment meter scandal
Redress for force-fitting devices in homes of vulnerable includes £20m penalty and £70m of debt write-offs Thousands of British Gas customers who had prepayment meters force-fitted in their homes will receive up to £112m in compensation and debt write-offs on their energy bills. Great Britain’s energy regulator found that British Gas forced prepayment meters on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex Ofgem investigations
Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs
Thousands of British Gas customers who had prepayment meters force-fitted in their homes will between them receive compensation and energy bill debt write-offs worth up to £112m in the biggest energy supplier settlement on record.
Great Britain’s energy regulator found that British Gas forced PPMs on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex investigations in Ofgem’s history.
Coverage from 2 sources
- British Gas customers to receive up to £112m over prepayment meter scandalGuardian - World · Jillian Ambrose Energy correspondent · May 15, 2026, 6:53 AM
- British Gas faces record £112m settlement over prepayment meter scandalGuardian - World · Jillian Ambrose Energy correspondent · May 15, 2026, 12:41 PM
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