Ryanair investigated over charging parents to sit with their children

UK competition watchdog investigates whether charge of about £8 is an unfair contract term under consumer law

Europe’s biggest low-cost airline, Ryanair , is facing an investigation over the mandatory fee it charges a parent to sit with their child.

The Competition and Markets Authority (CMA) said the Irish carrier’s terms and conditions require at least one parent to sit with their children, including those with disabilities, and bills them about £8 per flight to do so.

The watchdog will investigate whether this is an unfair contract term under consumer law. It understands that Ryanair is the only big airline flying out of the UK to impose this charge.

Hayley Fletcher, the CMA senior director of consumer protection, said: “Lots of families save up to afford a summer holiday and we know that extra charges can quickly bump up the price.

“Our investigation will consider Ryanair’s approach to family seat reservations and how the cost is presented to consumers to determine whether they comply with consumer law.

“For the past year, we’ve told businesses to ensure their customers are shown the total price upfront – those who don’t face the very real possibility of action from the CMA.”

Ryanair said that it does not charge any fee for children to sit beside their parent of accompanying adult. However, parents and guardians must pay a booking fee to be seated next to themThe carrier’s rules state that at least one parent must sit with their children aged 2-11 when they fly, through a “mandatory family seat”. This fee applies to outbound and return flights.

Reserving a one of these seats costs between €4.50 and €13.50, which is equivalent to £4-£12, and is typically £8 each way. The CMA has founded that this approach is used across most of Ryanair’s UK routes. For all other passengers, reserving a seat is optional.

The CMA is investigating whether Ryanair’s approach may mean parents are being charged for the airline to meet its child safety and disability‑related obligations as set out under aviation rules, to determine whether or not this practice is in line with consumer law.

Specifically, its investigation relates to whether Ryanair’s contract term is “unfair” under consumer law. Contract terms are unfair if they put customers at an unfair disadvantage. The law applies a fairness test that asks whether the wording tilts the balance of rights and responsibilities in the contract too much in favour of the business. Unfair terms are not legally binding on customers, and the CMA can take enforcement action to stop businesses using them.

Other airlines offer to seat children with a parent or guardian without charging adults for a seat reservation, or allocate seats together automatically during booking for free.

As part of the investigation, the CMA will also examine whether the mandatory family seat fee is “dripped” during the booking process without full transparency.

Under consumer law, businesses must show a total price that includes all unavoidable charges, rather than adding extra charges separately or later in the process.

The CMA has just begun its investigation, and stressed that it had reached no conclusions about whether Ryanair has broken the law. It said the inquiry is part of its wider work to help ease cost of living pressures and protect vulnerable consumers.

Since its strengthened consumer powers came into force, which allow the watchdog to fine companies for breaches and secure refunds, the CMA has launched investigations into 15 businesses, across sectors including ticketing, gyms, homeware and online reviews.