Fast-food giant dethroned as customer study crowns America's new favorite restaurant chain

America's favorite fast-food chicken chain has been knocked from the top spot in a closely watched customer satisfaction ranking. Chick-fil-A, which topped the annual American Customer Satisfaction Index (ACSI) in 2025, fell to second place this year. Jersey Mike's claimed first place, with an ACSI score of 84 out of 100, edging Chick-fil-A's 83. RAISING CANE'S FOUNDER WON'T EAT ONE SIDE DISH STILL ON THE MENU The shift marks the first time in over a decade that a new chain has led the ACSI's qu